Returns & Refunds Policy

At Chaze Fit, we strive to deliver high-quality products. Please read our policy carefully before placing an order.

Eligibility

• Returns or replacements are accepted only within 5 days from the date of delivery.
• Requests are accepted only if the product received is:
  • Damaged during transit.
  • Defective or manufacturing defective.
  • Incorrect (wrong item, size, or color shipped).

Return Conditions

To qualify for a return or replacement:

• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, accessories, and packaging must be intact.
• The product must not show signs of wear, washing, alteration, or misuse.
• An unboxing video along with clear photos may be required for verification of damage or incorrect products.

Non-Returnable Items

Returns, refunds, or replacements will not be accepted for:

• Products that have been used or washed.
• Products damaged due to improper use or handling after delivery.
• Requests made after 5 days from the delivery date.
• Orders where the issue cannot be verified.
• Products returned without original packaging or tags.

Verification Process

All return and replacement requests are subject to inspection and approval by our quality team. Chaze Fit reserves the right to approve or reject any request based on the submitted evidence and product condition.

Replacement Policy

If your request is approved, we will arrange a replacement for the same product, subject to stock availability.

If the product is unavailable, Chaze Fit may, at its sole discretion:

• Issue store credit,
• Offer an alternative product of equal value, or
• Process a refund.

Refund Policy

Refunds are processed only if:

• A replacement cannot be provided, or
• Chaze Fit approves a refund after inspection.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping charges, Cash on Delivery (COD) charges, gift wrap charges, and other service fees are non-refundable unless the error occurred due to Chaze Fit.

Cancellation Policy

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you receive a damaged, defective, or incorrect product, please contact our customer support within 5 days of delivery with:

• Your Order ID
• Photos of the product
• An unboxing video (if available)
• A brief description of the issue

Our team will review your request and respond as soon as possible.

Disclaimer

Chaze Fit reserves the right to modify, update, or amend this policy at any time without prior notice. The policy applicable at the time of purchase shall govern the order.