Customer Help & FAQs: Orders, Returns and Refunds

Find help with choosing a product, tracking an order, reporting a problem and requesting a refund. For the full terms, read our returns and refunds policy.

Before you order

How do I choose the right size?

Use the size chart for the exact product and check whether it shows body or garment measurements. Compare chest, waist and length as relevant. If a measurement is missing, ask Chaze Fit for product and sizing help before ordering.

Can I return something simply because it does not fit?

The current policy covers damaged, defective or incorrectly shipped products. It does not promise a return for a change of mind or for a size you selected that does not fit. Receiving a different size from the one ordered is an incorrect-item issue.

Delivery and order help

Where can I find tracking?

Check the shipping SMS or email and the order-status details in your account. Tracking may take up to 24 hours to appear after the number is issued. If it does not update, contact support with your order ID. See our shipping and tracking information.

Can I cancel an order?

Our current policy permits cancellation before shipping. Contact support promptly with your order ID; an order cannot be cancelled once dispatched under that policy.

Returns, replacements and refunds

What should I do if my order is damaged, defective or incorrect?

Contact support within five days of delivery with your order ID, clear product photos, a description of the issue and an unboxing video if available. Requests are subject to verification. Keep the original tags, accessories and packaging, and do not wash or use the item while seeking help.

Does Chaze Fit offer refunds?

Yes, under the current policy refunds are processed when a replacement cannot be provided or Chaze Fit approves a refund after inspection. A request does not automatically mean a refund has been approved. Read the refund eligibility and approval conditions.

How long does an approved refund take?

The policy states that approved refunds are issued to the original payment method within 5–10 business days. Bank or payment-provider processing can affect the timing. For a cash-on-delivery order, ask support to confirm the refund method; the published policy does not specify it.

Are shipping and other fees refundable?

Shipping, COD, gift-wrap and other service fees are non-refundable under the current policy unless the error occurred due to Chaze Fit.

What if my replacement is unavailable?

The policy provides for store credit, an equal-value alternative or a refund at Chaze Fit's discretion. Ask support to confirm the proposed resolution for your order.

Share feedback or get support

How can I share product feedback?

Email support@chazefit.com with the product name, size or variant, and what you would like improved. Specific feedback on fit, sleeve length, fabric feel, lid use or packaging helps explain your experience. Add photos when useful and include an order ID for an order-related issue.

How do I follow up on an unresolved issue?

Reply to the existing support conversation with your order ID and a short summary of what remains unresolved. You can also use our customer support contact page. Never send a password, OTP or full card details.